At Furni Sales Store, we’re committed to making your furniture shopping experience seamless from delivery to your complete satisfaction. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Available for all orders
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be responsible for customs duties and taxes.

Returns & Exchanges

We want you to love your Furni Sales Store purchase. If you’re not completely satisfied, you may return or exchange your item within 15 days of delivery.

Our Simple Return Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Item name and reason for return/exchange
  • Your contact information

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Our return address: 4740 Henery Street, Indianapolis, US 46220

Step 3: Package and Ship Your Return

Please ensure:

  • Item is unused, in original packaging with all tags and accessories
  • Package is secure to prevent damage
  • Return authorization number is visible on the package

Step 4: Refund or Exchange Processing

After we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Replacement item shipped within 1-2 business days

Important: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.

Non-Returnable Items

For hygiene and quality control, we cannot accept returns for:

  • Ottomans & Stools with fabric upholstery (unless defective)
  • Custom or special order items
  • Items not in original condition or missing packaging

Damaged or Defective Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please allow additional processing time

Need Assistance?

Our customer service team is happy to help with any shipping or return questions:

  • Email: [email protected]
  • Phone: [Your Customer Service Number]
  • Hours: Monday-Friday, 9am-5pm EST