Returns & Exchanges

At Furni Sales Store, we want you to be completely satisfied with your furniture purchase. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of delivery.

Our Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please email our customer service team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (4740 Henery Street, Indianapolis, US 46220)

Step 3: Package and Ship Your Return

Please ensure:

• Item is in original condition with all packaging
• Include all original tags and accessories
• Securely package to prevent damage during transit
• Include the return authorization number on the package

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: We’ll ship your replacement item within 1-2 business days

Note: Shipping costs for original orders are non-refundable. For exchanges, we’ll cover standard shipping costs to resend your replacement item.

Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned:

• Ottomans & Stools with fabric upholstery (unless defective)
• Custom or special order items
• Items not in original condition or missing packaging

Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damage and packaging
3. We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Please allow additional time for international returns to be processed