Welcome to Furni Sales Store’s FAQ page! We’re here to help you with any questions about our affordable, stylish furniture and seamless delivery service. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Products

What types of furniture does Furni Sales Store offer?
We specialize in contemporary, affordable furniture including accent chairs, coffee tables, console tables, end/side tables, ottomans/stools, and sofas – all designed to elevate your living space without the designer price tag.
What’s the quality of your furniture?
We offer designer-quality pieces that balance style and durability. Each item is carefully selected for its aesthetic appeal and functional design, perfect for modern homes looking for affordable elegance.
Do you offer furniture sets or just individual pieces?
While we sell individual pieces, our collections are coordinated to work beautifully together. We encourage customers to combine multiple items to create cohesive looks and take advantage of our Free Shipping on orders over $50.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How do I track my order?
You’ll receive tracking information via email as soon as your order ships. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. For Free Shipping (EMS), tracking may be more limited but you’ll still receive delivery notifications.
Can I change or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly (within 1-2 business days), so timely communication is essential.

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95): Fast 10-15 day delivery via DHL/FedEx with real-time tracking
Free Shipping: For orders over $50, delivered in 15-25 days via EMS
How long does order processing take?
Most orders ship within 1-2 business days. Delivery times begin after processing is complete.
Where do you ship?
We ship worldwide from our Indianapolis warehouse, excluding some remote areas in Asia and other locations. During checkout, you’ll see if we can deliver to your address.
What if I’m not home when my delivery arrives?
Our carriers will attempt delivery to your specified address. For Standard Shipping (DHL/FedEx), you can often reschedule or redirect the package using their tracking systems.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll cover return expenses.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5-7 business days and will be credited to your original payment method.

Customer Support

How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9am-5pm EST, excluding major US holidays.

Still have questions? We’re happy to help! Email us at [email protected] or browse our collections to find the perfect pieces for your home.